Information Technology
Nationality: Portuguesa
luis_mourinho@yahoo.com
Associate Project Manager – Metrics & Reporting
Companhia IBM Portuguesa, S.A. - Lisboa
Information Technology and Services
Manage SLA implementation projects in their different phases: Initiating, planning, executing, controlling, and closing;
Provide control reports, scope management, problem solving, risk identification and management, keep stakeholders committed into the project\'s activities;
Implement SLA (Service Level Agreement) and manage all information related with SLAs in two of the major outsourcing accounts in IBM Portugal;
Define metrics and it\'s measuring methods, ETL (Extract, Transform and Load) tools and targets;
To gather and manage information required for measuring and reporting service management in an outsourcing contract;
Deploy tools and procedures for the purpose of data integration, transformation fostering automatization and cross-validation;
Coordinate with other team members, other team\'s members and with customer representatives in order to delivery adequate reporting;
Negotiation with customer about several aspects related with SLA;
Technical Leadership in Metrics & Reporting team.
Accomplished Associate Project Manager accreditation.
Novabase Business Intelligence Consultant
DGITA (IT Department of Finance and Public Administration Ministery)
Public Administration
Executed several requests for changes in a BusinessObjects implementation project;
Worked with BusinessObjects XI Universe Designer and Reporter and with Oracle Database.
AGAP2 Business Intelligence Consultant
OSIS/IBM - Tagus Park - Oeiras, Portugal
Software/Hardware
Reporting on SLA, Resourse Units, Consumes, and other contractual items to be monitored and controled under IBM outsourcing contracts;
Reporting processes analysis and optimization in order to increase the workflow efficiency and the accuracy of data;
Definition of ETL (Extraction, Transforming and Loading) processes to extract data from DB2 databases, that belong to
Tivoli monitoring platform, and from several other data sources (DB2, TSM, xls, csv, tsv);
Design and develop datamart on MS SQL Server 2000 for contractual reporting;
Report design using Crystal Reports XI Reporting tool and MS Excel;
Colaboration in the development of new tools and methods for reports production.
AGAP2 Business Intelligence Consultant
Sonaecom - Green Park, Lisboa, Portugal
Telecomunications
Quality Assurance team working with datawarehouse projects.
Acceptance tests on datawarehouse projects using Oracle databases and BusinessObjects reporting tool.
Technical Support Engineer
Business Objects, SA (Atlanta, Georgia, United States)
Business Intelligence Software
Technical Support for Latin America customers (in Portuguese and Spanish) on the following products: WebIntelligence (2.x and 6.x), Desktop products(5.1.x and 6.x), Application Foundation, BCA, BO XI, Crystal XI, PM XI, OLAP Intelligence XI;
Technical Support for USA customers – WebIntelligence (2.x and 6.x);
Training and expertise in Business Objects Products: installation, configuration and troubleshooting;
Training and expertise using platforms supported by BusinessObjects: Databases (Oracle, DB2, Sybase or SQL Server), Operating Systems (Windows and Solaris) or Application Servers and Web Servers (Apache/Tomcat or Websphere/IHS);
Training in Customer Care;
Good understanding of company structure, its procedures and relation with external companies like partners or customers.
Expertise in business intelligence, reporting, data structure designs and corporate information management and distribution.
Information Systems Analyst/Developer
Freios Controil, Ltda (São Leopoldo, Rio Grande do Sul, Brasil)
Metallurgy
- Research on techniques and procedures to apply in the IS development;
- Research on using the Clarion programming technology with relational databases;
- Research on techniques for making the migration from the old system to a SQL Server-based system;
- Development of some pilot applications and performance tests;
- Database administration (SQL Server 2000 and PostgreSQL).
Information Systems Analyst/Developer
Núcleo de Gestão de Sistemas de Informação ISCTE - Lisboa, Portugal
Education
- Development and maintenance of operational information systems (using Powerbuilder)
- Participation in user training and support to the information systems
- Coordination and management of the department
- Database administration (Sybase Adaptive Server Enterprise)
Project Management Professional
Project Management Institute
Project Management
ITIL v3 Foundation Certification
EXIN
ITIL Foundational Concepts and Methodologies.
Post-Graduation on Knowledge Management and Business Intelligence
ISEGI - Higher Institute for Statistics and Information Management
16 (0-20)
Business Intelligence, Datamining, Knowledge Management, Project Management
Training on SAS Programming I and II
SAS Portugal
Programming using SAS programming language.
Trainning on BusinessObjects
Business Objects, SA
- Trainning on the following Business Objects products: BusinessObjects; WebIntelligence; Designer; Performance Management; Application Foundation;
- Trainning on Customer Care.
Graduated in Computer Sciences and Business Management
Higher Institute for Labour and Business Studies (ISCTE) - Lisbon - Portugal
Decision Support Systems; Business Management; Information Systems; Statistics; Artificial Intelligence; Databases